faq.

Whom should I book with?

It is important you get the right person to treat your specific issue to get the best outcome and get you out of pain fast!  Fieldwork has Physiotherapists, Exercise Physiologists and Remedial Massage Therapists to help you.

We will ask you a few questions to best direct you to the practitioner that suits your needs.  See our team and some of their interests here.

What should I wear to my appointments?

Wear comfortable clothes that you can move in.

The therapists will need to access your area of complaint, so feel free to bring or change into shorts / singlets.

If you are doing a gym session - wear appropriate gym clothing, shoes and bring a water bottle.

Can I change or cancel my appointment?

At fieldwork we know life happens!  We try to book your appointments in advance so you are able to get times that suit your schedule.  

If you do need to change your appointment just give the clinic a call on 6468 6825 or email info@fieldworkhealth.com.au and our team will be able to help you out.

We hate charging late fees, but we do have a 24 hour cancellation policy, so the sooner you can let us know the better!  Our phone has voicemail, so call or email at any time and we can try to find a solution.

When are you open?

We are open from:

INGLEWOOD

7am - 6pm Monday & Thursday
8:30am - 6pm Tuesday
11:30am - 6pm Wednesday
7am - 4pm Friday
8am - 2pm Saturday

How long before my appointment should I get there?

If you are a new client, please give yourself time to find the building, park and get into the clinic.  If you have filled out your forms online please arrive 15 minutes early to your appointment.

If you are a return client, please arrive 5 minutes before your treatment time to ensure you are relaxed and ready for your appointment.  We have water, coffee, tea and bathroom facilities at the clinic for your use if you need anything.

What forms will I need to fill out?

To save you time, we send you an email with our online new patient form for you to fill out prior to your appointment.  It sends through your information automatically so no need to email us back.

We also have the form on our clinic ipad if you do not get a chance to fill it out prior to your appointment.

Do I need a doctors referral?

No you don't!  you will still be fully rebatable with your health fund without a doctors referral

If you are claiming or in the process of claiming:

• Department of Veterans Affairs (DVA),

• Motor Vehicle Injury Insurance or

• Workers Compensation

Then we will require a doctors referral. Please call us on 64686825 to discuss what you need to do before your first visit.

Do you have hicaps/health insurance onsite?

Yes we do! You are able to claim your health insurance component of your appointment cost electronically in clinic.  Just bring your health insurance card and we can process that for you.

If you forget your card don't worry.  We will send you an electronic copy of the invoice that you can claim with your insurance company at any time.

Do you bulk bill?

Our physiotherapists do not bulk bill for Medicare Care Plans, however we do accept them. Payment can be made and claimed through Medicare at the end of your appointment OR payment can be made in full with receipts given to claim at a Medicare branch in your own personal time.

Workers Compensation and Motor Vehicle Claims are also accepted and can be billed to the insurance company when accepted.  Just mention to our front desk team you are booking in for one of these issues and book in with either Matt or Lauren.  We will let you know the paperwork you have to bring with you on the day of your first session.